If customer service quality is any indication of community leadership, hats are off to U.S. Rep. Barbara Comstock's D.C. office. Since I live in her district, I've sent correspondence to House offices before on issues I care about, but hers went the extra mile to respond back.
The personal phone call I received two days later from a staffer answering my question and giving Rep. Comstock's thoughts on the issue surprised even someone as jaded as me, and I've been working in media and communications for more than 15 years. The personal touch her office instituted is a rare form of civility on the Hill, and it's nice to see it happening in a political environment that is anything but polite.
Rep. Comstock may have a tough race ahead next year, but her constituents are getting stellar constituent service today from her office.
Robert Baylor
Fairfax Station