Network Alliance, Inc. (Network Alliance), Reston-based leading IT management solutions provider, has been recognized by the international Stevie Awards program for Sales and Customer Service, known as the worlds’ top sales and customer service honor, for the second consecutive year. Founded over 16 years ago on the mission to “Make IT Simple” for their clients, Network Alliance’s expert team has carved out a niche in a crowded marketplace through its accessible structure, cost-effective, scalable solutions, and dependable, expert client services team that has achieved a 98 percent client retention rate.
Recognizing the achievements of sales, business development, customer service, and call/contact center professionals worldwide, this year’s Stevie Awards for Sales and Customer Service included over 1,500 nominations in more than 100 categories, which were judged by hundreds of executives around the world.
Network Alliance’s “high-touch” approach to personalized IT support includes a client services team who manage about 20,000 IT support requests every year, driving a 30 percent savings for clients on their regular IT expenses. In addition to the cost savings, Network Alliance’s one-stop, managed services and support allow maximum freedom and flexibility to client CEOs, who are able to work and manage operations from anywhere they choose.
“We could not be more proud to be a second-year recipient of the world’s top sales and customer service honor,” Network Alliance’s Founder and CEO, Don Britton said. “Since our earliest beginnings we have prided ourselves on our role as a clients’ single source for IT services and solutions, to go above and beyond to deliver value and build long-term relationships as a trusted advisor to our clients and their organizations.”
For more information on Network Alliance and its services, visit www.networkalliance.com.